FAQ

1. 🧸 What types of products do you offer?

We offer practical and fun products for children and parents, such as memory foam pillows, U-shaped electric toothbrushes, and other items designed for the comfort, education, and well-being of toddlers.

2. 🛡️ Are your products safe for children?

Yes! All our products are tested and designed with safe materials, adapted to the needs and age of children.

3. 📦 Do you deliver everywhere in Quebec?

Yes, we offer delivery throughout Quebec . No matter where you are, we'll deliver your items directly to your door.

4. ⏱️ What are the delivery times?

Orders are usually delivered in 5 to 9 business days , depending on your region.

5. 💲 What are the delivery charges?

Shipping costs are calculated at checkout based on your address and the weight of the package. We sometimes offer free shipping promotions for orders over a certain amount.

6. 🔍 How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a direct link to view the progress of your package.

7. 🔄 What is your return policy?

Your satisfaction is our priority 💛
Try your product with complete peace of mind: if you are not fully satisfied within 60 days of receipt, we will give you a full refund — no questions asked.

8. 🧾 Do you offer warranties on your products?

Yes, most of our products are covered against manufacturing defects. Specific warranty details are listed on each product page.

9. 💳 What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as payments via PayPal and Apple Pay.

10. 📧 How can I contact you if I have any further questions?

You can write to us via our contact form on the website or directly at info@leptitloup.com Our team usually responds within 24 hours.