Privacy policy

Privacy Policy

Last updated: September 10, 2025

Le P’tit Loup operates this website and online store (the “Site”), including all information, content, features, tools, products, and services offered (the “Services”). This Privacy Policy explains how we collect, use, and share your personal information when you visit the Site, make a purchase, or otherwise interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact information: name, address, billing address, shipping address, phone number, and email address.

Financial information: payment details (e.g., credit or debit card information, payment confirmation).

Account information: username, password, and preferences.

Transaction information: products viewed, added to cart, purchased, returned, or exchanged.

Communications with us: information you provide when contacting our customer service team.

Technical information: IP address, device type, browser type, and network connection.

Usage data: your interactions with the Site, including browsing activity, preferences, and actions.

How We Collect Your Information

We collect personal information in the following ways:

Directly from you: when you make a purchase, create an account, or contact us.

Automatically: through cookies and similar technologies when you use the Site.

Through service providers: such as Shopify, for payment processing, hosting, and order fulfillment.

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our Services (order processing, shipping, returns, and refunds).

  • Personalize your shopping experience and recommend relevant products.

  • Communicate with you (customer support and order updates).

  • Send promotional or marketing communications (where you have given consent).

  • Prevent fraud and ensure transaction security.

  • Comply with legal and regulatory obligations.

Sharing of Your Information

We may share your personal information only in the following circumstances:

  • With Shopify and our service providers (payment processing, shipping, hosting, analytics).

  • With marketing partners, only if you have consented to receive communications.

  • When required by law or a legal request from an authorized authority.

  • As part of a business transaction (such as a merger or acquisition).

Cookies

We use cookies to operate and improve the Site, remember your preferences, and analyze Site usage. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your experience on the Site.

For more information, please review Shopify’s cookie policy:
https://www.shopify.com/legal/cookies

Children’s Data

Our Services are not intended for children under the age of majority in Québec. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so we can delete the information.

Security and Data Retention

We implement reasonable security measures to protect your personal information; however, no method of transmission is completely secure.
We retain personal information only as long as necessary for account management, legal obligations, dispute resolution, and operational purposes.

Your Rights

Under applicable laws, you may have the following rights regarding your personal information:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Receive a copy of your information (data portability).

  • Withdraw your consent for marketing-related data processing.

To exercise your rights, please contact us at info@leptitloup.com.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. The updated date will be posted at the top of this page.

Contact

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at:

📧 info@leptitloup.com